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FAQs

DO YOU OFFER GIFT CARDS?

Yes. We can provide gift cards up to any value and they start from $25. Each gift card has a validation from date of purchase for 12 months. Please contact us at sales@three-suns.com.au  for more info.

WHAT ARE MY CANDLES MADE OF?

OUR WAX - At Three Suns we use only 100% Natural Coco Soy. Our superior blend of locally sourced Natural, Coconut & Soy ensures the wax is free of all pollutants, palm, paraffin content, is non-toxic and eco-friendly, ensuring a cleaner and safer burn for your space.
Natural Coconut & Soy Wax has an exceptional oil absorption, which results in a luxurious hot and cold scent throw.
Our wax is derived from pure natural coconut and soybeans, and generally has a 30-50% longer burn time than the average store-bought paraffin candle. 

OUR WICKS - We only use quality natural cotton lead-free wicks, ensuring we create products that burn clean and beautifully for your customers.

Each of our Three Suns candles are delicately made and hand-embellished within Sydney, Australia.

HOW ARE YOUR CRYSTALS SOURCED?

Yes. All of our crystals have been ethically sourced from all around the world. Each crystal stone we use inside our products are carefully and thoughtfully chosen and designed by our Three Suns Team. All of our Three Suns Crystals have been cleansed and energised before leaving our Head Quarters, and are ready for you to enjoy + place inside your space.

HOW DO I GET THE MOST OUT OF MY CANDLE?

We highly recommend burning your candle for at least an 2-4 hours for its first burn or long enough for the wax to fully melt to the edges. This allows for the wax to melt down evenly, meaning you will get to use every drop possible and not lose any product. We also ask that you cut the wick of your candle to around 4-5mm before each burn to avoid a build-up which can create ‘smoking’. 

WHEN DO YOU RELEASE NEW FRAGRANCES?

Here at Three Suns, we pride ourselves on only ever bringing you quality of the highest standard and we ensure all new releases have been vigorously tested before they are available to you. We strive to bring new releases as often as possible and, rest assured, when a new scent is released it has our full confidence, you are going to love it.  

DO YOU OFFER A GIFT-WRAPPING SERVICE?

All our candles are presented to you in our elegant branded boxes bringing you a product that is oozing luxury and sealed just for you.

Whether you are buying our products as a gift or for a personal treat, you will not be disappointed. However, if you would like your purchases for a gift we do have Three Suns branded gift bags for you to add to your order for $5.95. Feel free to send us a message if you require an individual wrapping service and we will do everything we can to make your gift extra extra special. We are always happy to help. 

WHAT DO I DO IF MY ORDER ARRIVES DAMAGED OR FAULTY?

All our items are thoroughly quality checked as part of the packing process before leaving our Head Quarters. We always do our very best to ensure that every order arrives to you in perfect condition. Please head over to our Shipping + Returns Page for further information. 

WHAT ARE YOUR DELIVERY OPTIONS?

Please visit our Shipping & Returns page HERE for all available options. 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Due to the nature of our products, we do recommend allowing of up to 3-5 days for all hand-made products, which is in addition to delivery time, however we do always strive to process all orders faster than this where possible. Once dispatched via  Australia Post, your order should be with you in 2-5 days.
Please note, we do offer free delivery on orders over $150 which is also sent via Australia Post. If you require your parcel sooner, Express Shipping is there as an option.