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FAQs

Shipping Three Suns

LETS US ANSWER YOUR QUESTIONS

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DO YOU OFFER GIFT CARDS?

Yes. We have beautiful electronic gift cards up to any value and they start from $25. Each gift card has a validation from date of purchase for 12 months. Please contact us at sales@three-suns.com.au  for more info.

WHAT ARE YOUR CANDLES MADE OF?

We are so proud of our sustainable business, we only use Soy wax. You can read more about our Ingredients here. or read our blog below.

Why Natural Wax Three Suns Blog
WHAT TYPE OF WICKS DO YOU USE?
We only use quality natural cotton lead-free wicks, ensuring we create products that burn clean and beautifully for your customers.
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ARE YOUR CANDLES SUITABLE FOR VEGANS?

All of our soy candles are made with soy wax and high-grade perfume oils. We don't test on animals and the ingredients we use are also cruelty free.

HOW ARE YOUR CRYSTALS SOURCED?

All of our crystals are ethically sourced from all around the world. Each crystal stone we use inside our products are carefully and thoughtfully chosen and designed by our Three Suns Team. All crystals have been cleansed and energized before leaving our Head Quarters and ready for you to enjoy + place inside your space.

HOW DO I GET THE MOST OUT OF MY CANDLE?

We want to give you some tips on how you can get the best out of your TS Candles so that it lasts as long as it possibly can.
The below inside our blog are a guide that we recommend you follow to ensure you care for your candles. It will save you money as well as ensure you are getting the best out of each and every burn.
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How to get the most out of your candles blog
WHERE ARE YOUR CANDLES MADE?
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We make every single candle by hand in our warehouse in Belrose in Sydney Australia. The whole process is done in-house by our team of 12.
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CAN I GET SAMPLES BEFORE ORDERING?
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Absolutely! You can purchase individual tealight or melt samples and we also include a free sample in parcels whenever we can. Drop us a note if there's a scent you didn’t order but would like to try.
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CAN MY ORDER BE SENT AS A GIFT?
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Absolutely! You can choose to gift box or gift bag your order by adding the option to your cart before checking out. We can include a note if you'd like, and we never send parcels out with financial information in them. Please note that parcels are often sent in branded cardboard boxes

WHEN DO YOU RELEASE NEW FRAGRANCES?

Here at Three Suns, we pride ourselves on only ever bringing you quality of the highest standard and we ensure all new releases have been vigorously tested before they are available to you. We strive to bring new releases out as often as possible and, rest assured, when a new scent is released it has our full confidence, you are going to love it.  

 

WHAT DO I DO IF MY ORDER ARRIVES DAMAGED OR FAULTY?

All our items are thoroughly quality checked as part of the packing process before leaving our Head Quarters. We always do our very best to ensure that every order arrives to you in perfect condition. Please head over to our Shipping Info for further information. 

WHAT ARE YOUR DELIVERY OPTIONS?

Please visit our Shipping Info page HERE for all available options. 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Due to the nature of our products, we do recommend allowing of up to 3-5 days for all hand-made products, which is in addition to delivery time, however we do always strive to process all orders faster than this where possible. Once dispatched via  Australia Post, your order should be with you in 2-5 days.
Please note, we do offer delivery for orders via Australia Post. If you require your parcel sooner, Express Shipping is there as an option.
New Zealand customers, we recommend selecting Express option as this allows us to track your order from door to door. Standard shipping can take up to 11-14 business days and I’m untraceable once it has left Australia. 
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HIGHLY ADDICTIVE You will be coming back for more
100% CANDLE SATISFACTION Guarantee
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  • HIGHLY ADDICTIVE You will be coming back for more
  • 100% CANDLE SATISFACTION Guarantee
  • AFTERPAY AVAILABLE Shop Now, Pay Later