This store requires javascript to be enabled for some features to work correctly.

Shipping & Returns

 

DO YOU OFFER RETURNS?

If in the unlikely event you are not completely in love with your purchase, we do offer a 14 day return or exchange providing your order has not been used, opened or damaged. Your order must be in its original packaging, unopened, unused and in a re-saleable condition. (Please Note: We cannot accept the return of a candle that has been lit unless it is a clear manufacturing fault).  

If you want to initiate a return, please send us an email at sales@three-suns.com.au with what you want to return and your reason for being unsatisfied. We will then send you the instructions to follow to process your return. 

It is your responsibility to pay for the postal cost for your return and we do recommend a 'signed for' service, so you have proof of delivery. We cannot accept responsibility for any items lost in the post or not delivered to us. If your item/s have been purchased by a retail/online stockist, you will need to go back to this store and follow their returns policy. 

MY ORDER IS FAULTY, WHAT SHOULD I DO?

We do take extreme care in the safe delivery of your order, but we also know sometimes accidents can happen. If your order reaches you and its not 100% perfect, please do not hesitate to email us within 72 hours of your order arriving to you at  sales@three-suns.com.au. Please include your order number along with photos of the packaging and the candle. We will correspond via email for the best possible solution. 

AUSTRALIA SHIPPING

We offer a standard delivery service through Australia Post depending on your location and chosen shipping speed. All PO Box, Parcel Locker, Remote location, and Express Shipping is sent via Australia Post. For orders over $150 this is offered free. For those orders under the value of $150, we have a flat rate of $10.95 for each order. Small orders are usually sent via Australia Post and larger orders are dispatched via courier. Please allow 2-5 working days for delivery of your order from receiving the email stating your purchase has been dispatched from our Head Quarters. If you really can't wait to get your hands on our beautiful creations, please contact us and we can arrange an Express Delivery as a matter of urgency sales@three-suns.com.au 

Please keep in mind that shipping times may be delayed due to COVID-19, and during busy periods, particularly inside Australia.

Friendly Reminder:

We ask for a processing period of up to 3-5 days from placing your order to dispatch. As all our hand made creations are hand-poured with love. Please be aware that on rare occasions some products may take longer than anticipated to reach you. Should this ever be the case, we will liaise via email to ensure you are kept informed of any delays in delivery. Please wait until 7 working days from your order being placed before contacting us. 

Please kindly check that you have correctly entered your shipping address details (house number, street name, suburb and postcode) as we cannot be responsible for orders that do not arrive due to error in address. You may incur additional shipping charges if this occurs unless it is the error of Three Suns. Once your order has been shipped, we cannot accept responsibility for any lost parcel.

Crystal Note: 

Please keep in mind that all crystals are unique and come in different patterns and tones. All are beautiful in their own perfect way. Trust that the stone has come to you for a purpose. We do not consider unusual markings in the crystals as "defects" and will not accept returns for this reason. Please also keep in mind that we are not required to provide a refund or replacement if you change your mind. Items sent back to us without contacting us first will not be accepted.

INTERNATIONAL SHIPPING

We currently only ship to New Zealand. We would love our creations to be sent all over the world. If you are outside of ANZ and would like to purchase from our site, please send us an email at sales@three-suns.com.au and we can discuss shipping costs

 

POSTAGE DISCLAIMER

We always ensure all our packages are sent to you with the upmost care and protection to avoid any issues in transit. We regret to say that we are not able to insure delicate materials, such as glass, through any of our courier options. We do hope when our orders leave our hands, they will always be handled with the same care and protection as when they left us, but sometimes items can still be damaged in transit. If this is ever the case, please send us an email to sales@three-suns.com.au with your order number, a photo of the packaging and a photo of any damage. In these rare occasions, we will endeavor to offer an exchange of the same item and will only offer a refund when the item you have ordered is out of stock/not available. 

Please note: All orders have a maximum of 3 delivery attempts from our couriers before they are returned to us. We do reserve the right to re-administer the original delivery charge for your order to be sent for delivery again (in cases where 'Free Delivery' was applied, we reserve the right to charge delivery if a parcel is returned to us and needs to be re-delivered). 

Unfortunately, we cannot accept returns on sale items or gift cards.