ALL ORDERS ARE PROCESSED MONDAY - FRIDAY
EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS
FREE RETURNS ON FIRST ORDERS
At Three Suns we have a 100% Candle Satisfaction Guarantee!
At Three Suns, we understand that it can be daunting to purchase a candle online without being able to physically see or smell it. That's why we want to make your first order with us as stress-free as possible. We are excited to offer FREE RETURNS for first-time buyers! Yes, you read that correctly. If you are not completely satisfied with your first purchase, we offer a 14-day return or exchange policy as long as your order has not been used, opened, or damaged.
We are confident that you will love our candles, but in the unlikely event that you don't, we will take care of everything. To initiate a return, simply send us an email at firstname.lastname@example.org with what you want to return and your reason. We will then send you the instructions to follow to process your return. Please note that we cannot accept the return of a candle that has been lit unless it is a clear manufacturing fault.
It is important to keep in mind that this policy only applies to your first order with us. If your item was purchased from a retail or online stockist, you will need to follow their returns policy.
If you are looking to return an item after making your first order, we kindly request that you cover the cost of postage for the return. To ensure safe delivery, we recommend using the same packing materials and a 'signed for' service to obtain proof of delivery. We cannot accept responsibility for any lost or undelivered items. Once the item is returned in excellent condition, we will issue you a credit or refund for your purchased goods, excluding shipping costs.
At Three Suns, we believe in our products and want you to love them as much as we do. Feel confident in your purchase with our 100% Candle Satisfaction Guarantee and take advantage of our free returns for first-time buyers.
MY ORDER IS FAULTY, WHAT SHOULD I DO?
We do our best to take extreme care in the safe delivery of your order, but we also know sometimes accidents can happen. If your order reaches you and its not 100% perfect, please do not hesitate to email us within 72 hours of your order arriving to you at email@example.com.
Please include your order number along with photos of the packaging and the candle. We will correspond via email for the best possible solution.
SHIPPING INSIDE AUSTRALIA
We offer a standard delivery service through Australia Post depending on your location and chosen shipping speed. All PO Box, Parcel Locker, Remote location, and Express Shipping is sent via Australia Post. For orders over $150 this is offered free. For those orders under the value of $150, we have a rates starting from $12.95 for each order. Small orders are sent via Australia Post and larger orders are dispatched via courier. Please allow 3-5 working days for delivery of your order from receiving the email stating your purchase has been dispatched from our Head Quarters. If you really can't wait to get your hands on our beautiful creations, we recommend selecting the express option at checkout.
Please keep in mind that shipping times may be delayed during sale and promotional periods, orders may take an additional 3-5 business days to arrive.
As a general rule we recommend allowing up to 3-5 days from placing your order to dispatch. As all our hand made creations are hand-poured with love. Please be aware that on rare occasions some products may take longer than anticipated to reach you. Should this ever be the case, we will liaise via email to ensure you are kept informed of any delays in delivery. Please wait until 7 working days from your order being placed before contacting us.
Please kindly check that you have correctly entered your shipping address details (house number, street name, suburb and postcode) as we cannot be responsible for orders that do not arrive due to error in address. You may incur additional shipping charges if this occurs unless it is the error of Three Suns. Once your order has been shipped, we cannot accept responsibility for any lost parcel.
All crystals are unique and come in different patterns and tones. All are beautiful in their own perfect way. Trust that the stone has come to you for a purpose. We do not consider unusual markings in the crystals as "defects" and will not accept returns for this reason. Please also keep in mind that tumble stones must be removed from any candles before lighting to avoid safety hazards.
We currently only ship to New Zealand. We would love our creations to be sent all over the world. If you are outside of ANZ and would like to purchase from our site, please send us an email at firstname.lastname@example.org
and we can discuss shipping costs
All orders have a maximum of 2 delivery attempts from our couriers before they are returned to us. We do reserve the right to re-administer the original delivery charge for your order to be sent for delivery again (in cases where 'Free Delivery' was applied, we reserve the right to charge delivery if a parcel is returned to us and needs to be re-delivered).
Unfortunately, we cannot accept returns on sale items or gift cards.