Shipping policy

We offer a standard delivery service through Australia Post depending on your location and chosen shipping speed. All PO Box, Parcel Locker, Remote location, and Express Shipping is sent via Australia Post. For orders over $89 this is offered free. For those orders under the value of $89, we have a flat rate starting from of $12.95 (excluding sale periods or promotions where a flat rate will be charged) for each order. Small orders are usually sent via Australia Post and larger orders are dispatched via courier. Please allow 2-5 working days for delivery of your order from receiving the email stating your purchase has been dispatched from our Head Quarters. If you really can't wait to get your hands on our beautiful creations, please contact us and we can arrange an Express Delivery as a matter of urgency sales@threesuns.com.au 

Friendly Reminder:

We ask for a processing period of up to 3-5 days from placing your order to dispatch. As all our candles and wax melts are hand-poured by our amazing team. Please be aware that on rare occasions some products may take longer than anticipated to reach you. Please wait until 7 working days from your order being placed before contacting us. 

Please kindly check that you have correctly entered your shipping address details (house number, street name, suburb and postcode) as we cannot be responsible for orders that do not arrive due to error in address. You may incur additional shipping charges if this occurs unless it is the error of Three Suns. Once your order has been shipped, we cannot accept responsibility for any lost parcel.

Crystal Note: 

Please keep in mind that all crystals are unique and come in different patterns and tones. All are beautiful in their own perfect way. Trust that the stone has come to you for a purpose. We do not consider unusual markings in the crystals as "defects" and will not accept returns for this reason. Please also keep in mind that we are not required to provide a refund or replacement if you change your mind. Items sent back to us without contacting us first will not be accepted