FREE GIFT WITH PURCHASE
Exclusive Offer: Orders over $100 can indulge in a luxurious gift box featuring a 5ml Perfume or Room Spray, along with a beautifully crafted Scented Tea Light. We will add to your order automatically when packing ✨
REFUND POLICY
Three Suns Refund Policy
At Three Suns, we’ve got your back with FREE RETURNS on your first order! We know that buying candles online can be a little daunting - you can’t smell or see them in person! That’s why we make it easy for you. If your first candle doesn’t have you completely obsessed, just reach out within 14 days. As long as it’s unused and in excellent condition, we’ll handle the return or exchange for you.
To start the return process, simply email us at sales@three-suns.com.au with details about what you’d like to return and why. We’ll send you the instructions to follow! Just a heads up: we can't accept returns for candles that have been lit unless there’s a manufacturing fault. This policy is for your first order only.
For items purchased from retail or other online stores, please check their return policy. If you’re returning items after your first order, you’ll need to cover the postage. Make sure to use the original packaging and a 'signed for' service for proof of delivery, as we can’t be responsible for lost items. Once we receive your returned item in great condition, we’ll issue a credit or refund, minus shipping costs.
Returns Policy for Sale Items and Promotions
We want you to have an amazing experience with our products! Please note that all sale items are final sale, meaning no refunds or exchanges. If you receive a defective item, let us know within 72 hours of delivery - we’ll make it right! Just remember, we can’t accept returns for change of mind or scent preferences during sale periods. If you encounter any issues, reach out to our customer service team with your order details - we’re here to help!
It is important to keep in mind that this policy only applies to your first order with us. If your item was purchased from a retail or online stockist, you will need to follow their returns policy.
If you are looking to return an item after making your first order, we kindly request that you cover the cost of postage for the return. To ensure safe delivery, we recommend using the same packing materials and a 'signed for' service to obtain proof of delivery. We cannot accept responsibility for any lost or undelivered items. Once the item is returned in excellent condition, we will issue you a credit or refund for your purchased goods, excluding shipping costs.
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